Sometimes when you are taking your selfie to submit for verification, your phone camera may freeze or it may lag and not allow you to submit your verification. This is most commonly seen on Samsung and other Android Phones when the camera freezes/lags.
To fix your camera freezing or getting laggy when taking your selfie, we recommend the following:
Restart your phone and try again
If the above does not work and you have a Samsung Phone, then do one of the following:
1. Fix the laggy issue by updating your settings
https://www.wikihow.com/Fix-a-Laggy-Front-Camera-on-the-Samsung-Galaxy
2. Reset your Camera App
https://www.samsung.com/us/support/troubleshooting/TSG01001329
Note: If none of the solutions above work, please submit your verification using your laptop or computer and upload your document and selfie photos (instead of taking the photos).