When verifying your account, there are various reasons why you may not be able to use your computer camera (webcam) or mobile device or phone camera to take a photo of your ID and take a selfie including:
- You denied camera permissions to the website you are on, or cancelled dialog that appeared when requesting camera permissions.
- Your phone's general setting (e.g. operating system like iOS/Android) or your browser settings are blocking the use of your camera.
- Your system administrator has denied access to the camera from within your browser.
- The camera stream (e.g. video stream) is already busy. For instance, some browsers do not allow streams open in multiple tabs, or sometimes block other browsers from using the video stream while it is currently in use.
- Your camera is able to display in the requested resolution.
Steps To Resolve for Various Device & Browser Combinations
To troubleshoot a camera permissions issue, find your device and browser combination below.
Chrome (Desktop/Laptop)
- Click on "🔒 Secure" to the left of
- Next to 'Camera', change Block to Allow
- Reload the page
Chrome (Android)
- Click on "🔒 Secure" to the left of
- Click on Site Settings
- Click on Access your camera
- Select Allow
- Reload the page
Firefox (Desktop/Laptop)
- Click on the "ⓘ" symbol to the left of
- Click on the "x" next to "Blocked Temporarily"
- Reload the page
Safari (Desktop/Laptop)
- Click Safari
- Select Preferences...
- Go to the Websites tab
- Select Camera
- Find the evidentid.com website on the list
- Change Deny to Allow
- Reload the page
Safari (iOS)
- Open Settings
- Select Safari
- Toggle on Camera & Microphone Access
- Reload the page, and if prompted for camera access, select Allow
Chrome (iOS)
Due to a bug in some versions of iOS, your device camera might not be accessed from within Chrome on iOS. Use the native Safari browser instead.
Mac (General)
Your camera permissions may be denied by the operating system. To attempt to resolve camera permissions issues on this platform::
- Open System Preferences
- Select Security & Privacy
- Go to the Privacy tab
- Select Camera
- Click the checkbox to the left of your browser
- Reload the page
Windows (General)
Your camera permissions may be denied by the Windows operating system. To resolve:
- Close any other applications currently accessing the camera
- Open Windows Settings
- Click on Privacy
- Select Camera from the sidebar
- Under Allow apps to access your camera, toggle on the switch
- Reload the page
Firefox (Android)
- Reload the page and wait for camera access prompt
- Ensure 'Front facing camera' is selected
- Click Share
Firefox (General)
Camera permissions may be denied at the browser level. To attempt to resolve camera permissions issues on this platform::
- Open your device's Settings
- Go to Apps
- Select Firefox
- Select Permissions
- Toggle on Camera
- Reload the page
Opera (Desktop/Laptop)
Click on the camera icon to the left of
Select Clear This Setting and Reload
Opera (Mobile)
- Click on "🔒 Secure" to the left of
- Go to Camera
- Select Allowed
- Reload the page
Edge
Please reload the page and click Allow when prompted for camera access.
Samsung (Mobile)
If you are experiencing issues on the Samsung Mobile Browser, this is likely due to previously selecting "block" when prompted for this website's camera permissions, or camera permissions have not been granted for this application.
To unblock your camera:
- Press the Internet Settings icon
- Select Advanced
- Select Manage website data
- Select your website's address:
- Press Delete
- Reload the page
To enable the camera permissions:
- Open your device's Settings
- Go to Apps
- Select Samsung Internet
- Select Permissions
- Toggle on Camera
- Reload the page
Firefox (iOS)
Due to a bug in some versions of iOS, your device camera might not be accessed from within Firefox on iOS. Use the native Safari browser instead.