How can I update my account information?
You can update the following details:
- Embossed name
- Email address
- Contact number
- Mailing and home address
- Civil status
To update your account information, please follow these steps:
- Fill out the Customer Request form: https://www.bananacrystal.com/bc-debit-card-customer-request/
- Attach a photo of yourself holding your passport.
- Specify the account information you need to update.
⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.
My wallet has been compromised. Can I change the wallet connected to my account?
We’re sorry to hear about the compromised wallet and are here to assist you in updating your account information to ensure the security of your funds. To proceed with the update, please provide the following details:
- Your full name.
- The last four digits of your card number.
- Your old wallet address.
- Your new wallet address.
- Transaction hash (if available).
- Admin fee: 20 USD.
- Payment Channels: Bank Transfer, or Tether USD
Once we receive this information, our team will promptly update your account with the new wallet address. If you have any further questions or concerns, please don’t hesitate to reach out to us. Your security and satisfaction are our top priorities.
⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.
May I request a Statement of Account for Balance check/unauthorized transactions/mismatch data on the dashboard/Dispute?
Certainly! To request a Statement of Account, please provide the following information:
- Subject: Statement of Account Request
- Name
- Card Number:
- Reason for Request: (Specify if it’s for a Balance check, unauthorized transactions, mismatch data on the dashboard, or dispute)
Once you’ve provided this information, our team will process your request promptly and provide you with the necessary statement.
⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.