What is the fee for replacing a lost or damaged card?
- Plastic Card: $ 210 for replacement and $100 for Shipping Cost
- Metal Card: $360 for replacement and $120 for Shipping Cost
To request a replacement card, please provide:
- Complete the customer request form: https://www.bananacrystal.com/bc-debit-card-customer-request/
- A selfie with your passport
- TXN hash for payment of the replacement card
⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.
What is the fee for renewing an expired card?
- Plastic Card: $210 for renewal and $100 for Shipping Cost
- Metal Card: $360 for renewal and $120 for Shipping Cost
We will notify you via email before your card’s expiration date for renewal.