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FAQs

BananaCrystal Debit Cards

  • Customer Service Priority
  • Security (General Questions)
  • Bank Partner
  • Fees (General Question)
  • Card Replacement / Renewal Fee
  • Annual Fee
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P2P Trades

  • Security and Escrow
  • How To Create And Respond To Trade Offers
  • How To Fund My BananaCrystal Wallet
  • How Do I Retrieve Funds Mistakenly Sent To The Wrong Account on BananaCrystal?
  • What are P2P Trades?

Help Videos

  • Where can I find Help Videos?

Account

  • What To Do If Your Funding Order Is Not Going Through
  • What Payment Methods do you support?
  • Funding and Withdrawal Limits

Verification

  • KYC Process and Alternative For (NIN) Denied Verification
  • Why do I need to verify my account?
  • How To Fix the Camera Not Working On Your Android Phone
  • Why Was My Verification Denied?
  • How to Fix Your Camera When Its Showing a Black Screen
  • Why is my front camera black on Android when taking a selfie?
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About

  • How the Pyramid Referral Program Works
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  • What is a USD Digital Dollar Account?
  • Which Countries do you Support?
  • How To Guides with Videos
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