FAQs

BananaCrystal Debit Cards

• Customer Service Priority
• Security (General Questions)
• Bank Partner
• Fees (General Question)
• Card Replacement / Renewal Fee
• Annual Fee

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P2P Trades

• Security and Escrow
• How To Create And Respond To Trade Offers
• How To Fund My BananaCrystal Wallet
• How Do I Retrieve Funds Mistakenly Sent To The Wrong Account on BananaCrystal?
• What are P2P Trades?

Help Videos

• Where can I find Help Videos?

Account

• What To Do If Your Funding Order Is Not Going Through
• What Payment Methods do you support?
• Funding and Withdrawal Limits

Verification

• KYC Process and Alternative For (NIN) Denied Verification
• Why do I need to verify my account?
• How To Fix the Camera Not Working On Your Android Phone
• Why Was My Verification Denied?
• How to Fix Your Camera When Its Showing a Black Screen
• Why is my front camera black on Android when taking a selfie?

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• How the Pyramid Referral Program Works
• What are your fees?
• What is a USD Digital Dollar Account?
• Which Countries do you Support?

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